Without real-time visibility, costly out-of-stocks, deadstock, and preventable returns are more likely.įast-growing, high-volume brands rely instead on multichannel inventory management solutions that sync inventory across channels and provide real-time visibility from a centralized hub on which they can rely as a single source of truth. It’s next to impossible to manually update and synchronize inventory counts between locations and across platforms. You need a view of your inventory quantities and locations to fulfill orders across channels. Here then are some of the benefits of implementing a multichannel inventory management solution: #1: Real-time visibility and synchronization They let businesses easily track, manage, and organize inventory sales, purchases, and production across channels. Today’s cloud-based solutions are powered by artificial intelligence (AI) and leverage automation to streamline workflows. Multichannel inventory management solutions allow you to focus on growing your business rather than inventory management. Manually tracking inventory with spreadsheets relies on fragmented data, making it impossible to operate across channels, and prevents the inventory visibility needed in peak seasons or for special events like flash sales. But this increases your workload when you have to recreate, sync, or update inventory for each store. Many brands rely on inventory management workarounds, like using multiple stores to track inventory by location. Multichannel inventory management requirements Without proper inventory management, you risk angering your customers with out-of-stock messages, delays, and cancellations due to inefficient fulfillment processes. 38% of companies lack order management, inventory management, point-of-sale ( POS), and third-party logistics (3PL) software.34% of companies lack necessary software integrations.28% of companies lack inventory visibility across stores, warehouses, and vendors.Research indicates, however, that inventory opacity, inaccurate or nonexistent demand forecasts, and a lack of automation thwart multichannel fulfillment in the following ways: ![]() But when you’re selling on a Shopify store, as well as Amazon, eBay, Etsy, and in physical locations, inventory management can be a nightmare.įully 55% of ecommerce brands still use pen-and-paper manual processes to manage logistics. For most retailers, it’s hard enough keeping track of inventory and orders when selling on a single platform. Successful multichannel ecommerce involves more than simply listing products on a variety of platforms: It requires a multichannel inventory management solution too. Preventable returns (e.g., shipping the wrong item)-$642 billion.Out-of-stock items (e.g., Not enough inventory)-$634 billion.Overstocks (e.g., too much inventory)-$471 billion.The nearly $2 trillion in costs associated with mismanaging inventory consists of the mostly hidden cost associated with overstocks, out-of-stocks, and preventable returns. Upgrade your inventory management capabilitiesĮxperts from Deloitte, 6 River Systems, and UPS share best practices for supply chain and logistics management during a pandemic Watch the webinar.Multichannel inventory management solutions.Multichannel inventory management requirements.Executing in a new world requires mastering multichannel inventory management. Becoming operationally efficient is the only way to counter the 31% decline in average order value (AOV) some ecommerce brands have experienced since the pandemic began. In a post-COVID-19 world, supply chain diversification and resilience will become vital strategic objectives. Carrying costs, reverse logistics, and a negative customer experience imperil future repeat sales.įulfilling orders efficiently, regardless of the channel through which orders are placed, requires knowing how much stock you have, where it’s located, and the ability to ship inventory from the warehouse closest to the customer automatically. Both overstocking and being out of stock can cost you the equivalent of nearly 12% of sales every year. This post was originally written by Dan Virgillito in August 2017 and has since been updated for accuracy and readability.Įven without COVID-19 related international border closures, multichannel inventory management is one of the top challenges in ecommerce. ![]() Stay on top of the latest ecommerce trends and insights with our biweekly newsletter Sign me up
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